Celebs Outfits take care of our customer’s rights. We are more concerned about customer value. That’s why we have transparent policies for our customer to maximize their satisfaction level. Follow are some return and exchange policies for our valued customers:
- Please make sure about the size of the jacket that you are ordering. We have already mention a size guide on our online store for your ease.
- If there is difference in color and size that you ordered then you are requested to send clear image wearing that apparel and send us via email at email@example.com within 30 days. On 31st day no exchange and return will be considered.
- Be sure about the product you want to order. No return and exchange will be considered for the product which is ordered twice at the same time.
- Celebs Outfits will entertain only those product for exchange and return which are ordered by us only.
- There should be a valid reason for exchange or return.
- No modification on ordered product will be considered after 24 hours of placing the order. If you want to change color and size of your order you must to contact us before 24 hours of order is placed.
- Once you have decided to return the product be sure that it should be in original packing and tags should be there as well. If the product is used or seemed in wear and tear condition then the exchange or return offer will not be entertained.
- If there is issues in sizes we offer exchange only but if customer wants return that we refund back the amount ($50 will be deducted from the original amount).
- For delivery of product that you want to return, use reliable, secured and easy to track shipping service.
- Customers are responsible to pay return shipping cost.
- In the case of exchange one jacket for another no extra cost will be paid by the customer but shipping charges.
- If the customer has ordered wrong size then he will pay shipping charges.
- For the jackets which are customized or made on ordered they will not exchange or return.
- If the customer cancels order request within 24 hours, a flat/direct deduction of 25% from your ordered item amount, can be facilitated. On the other hand, if you cancel the order within 3 days, a 45% of deduction will result from the item ordered. Once the seven days have passed, no request regarding the cancellation of the order will be acknowledged.
Celebs Outfits provide you honor to cancel your order. In case you cancel your order request within a span of 3 days, a flat/direct deduction of 25% from your ordered item amount, can be expedited. On the other hand, if you cancel the order within a week, a 45% of deduction will result from the item ordered. But For the cancellation there should be a valid reason or if there is mistake by us. Once the seven days over, no request regarding the cancellation of the order will be allowed.
You can claim for refund within a span of 30 days. Once we receive the jacket back you may refund the amount but $50 will be deducted from that amount.